Your shipping confirmation will be received only when your items are fulfilled. Please fill in your account email and order number in order to monitor the order status. After we send out the package, you can get a tracking number, and you can check the tracking information on this site: CLICK HERE.

If an order was placed and processed successfully, you should have received an automated order confirmation via email. Please check your spam or junk mailbox again if you do not see any email in your inbox.

If you checked your spam or junk mailbox and still did not receive the confirmation email, we recommend you Contact Us so we may investigate this for you. 

The time frame of an order delivery is divided into two parts:
Processing time: 3–7 Working Days
Shipping time: 5~15 Working Days
Shipping methods:air transport

Standard Shipping:
Order Price: < $59, shipping Fee: $6.99, shipping time: 7–15 working days
Order Price over $59, Free shipping, shipping time: 7–15 working days
Expedited Shipping: $14.99 for each order, shipping time: 5–10 working days

Note:

The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside the NA or EU), bad weather, and international couriers.

Of course you can, but You will have 12 hours after placing an order to modify your order. Please contact our customer service within 12 hours of placing your order to request a change in product size/color or a change in artwork/text and provide an order number with the details. We'll do everything we can to accommodate your request. But please bear in mind that we cannot change an order once it has entered into production. After this timeframe, the order is locked for processing, and no information, including product or shipping address details, can be modified/cancelled.  You know what you bought is a customized product. It is unique and only belongs to you. Once produced, it cannot be resold. Thanks so much for your understanding.

The tracking number should be sent to you via email as soon as the order is ready to ship. If you don't see new updates in the tracking for a while (14 days), please feel free to log a ticket via email at service@popsweatshirt.com. We will look further into the issue and get back to you in a timely manner.

If the tracking information for your order hasn’t been updated in several days, here are some reasons why it may not be updated:
1) Holiday Rush
2) Delay on the part of the carrier
3) Weather Conditions
4) Packages are not scanned at intermediary stops
So it looks like nothing is happening. Other times, it's just the carrier running behind. It happens from time to time, so we sincerely hope for your understanding and patience. If the lack of updates drags on for more than 2 weeks, please feel free to log a ticket via Contact Us. We will look further into the issue and get back to you in a timely manner.

• Detergent: Some detergents only work well in hot water, so make sure you pick detergents that are specifically designed for cold water and washing T-shirts. Remember to use the right amount of detergent, as too much will wear out your shirt before it's time.
• Washing: Wash inside out with cold water with similar colors using a gentle/delicate cycle. Consider investing in a mesh laundry bag, just like you would protect delicate items in a mixed laundry load.
• Ironing: Only if absolutely necessary. Iron inside-out on the lowest setting. Try to move the iron as quickly as possible and avoid running it over the graphic prints or areas that don’t have any wrinkles.
• Drying: Remove the T-shirt when it is still damp to the touch and hang it dry in a well-ventilated area. Avoid any direct contact with sunlight. The UV rays that it gives off can fade the colors or crack the logo or design.
• No-Nos: Avoid using bleach, and do not tumble dry or dry clean.

We would like to inform you that we have expanded our operations to serve customers beyond the United States. This expansion has necessitated sourcing products from various suppliers located in different regions. Despite this change, we want to assure you that our commitment to providing high-quality products remains unwavering.

Rest assured, the product you will receive is of the same brand as those made in the US and maintains the same exceptional quality that you have come to expect from us. Our dedication to ensuring your satisfaction remains our top priority.